UtterflyOSKnowledge Base

Topic

Settings

Here you will find everything related to the global settings of our platform.

Business Profile

Business ProfileSteps to Change the Default CurrencyHow to Validate SMS Phone NumbersManaging Alternate Timezone SettingsSetting Up Branded DomainsEmail & SMS ComplianceDuplicate Opportunity Management

My Profile

Settings: My ProfileUser NotificationsGmail 2-way SyncHow to Set Up Daily Summary Reminders

My Staff

Settings: Team ManagementIntegrating Google Meet for Virtual AppointmentsHow to Reset Your Password Through My Profile & My StaffShowing Only Assigned Data in Dashboards

Email Services

Risk AssessmentAchieving Compliance: Meeting Google and Yahoo's Email Sender Requirements in 2024Connecting "Other" SMTP Email ServicesSecuring Email Links with SSL CertificatesConnecting SendGrid to Email ServicesSetting Up a Default Header for Dedicated Email DomainConnecting MailgunCloudflare MX RecordsConnecting Google Email ServicesSMTP TroubleshootingHow to Turn On/Off Email TrackingHow to Add Multiple Domains in Email ServicesHow to Create SMTP CredentialsEmail Bounce ClassificationGoogle Postmaster ToolMicrosoft SNDS ToolFixed-Stage Email Domain WarmupDomain Configuration Overview

Phone System

Settings: Phone NumbersApplication-to-Person (A2P)How to Set Up Automated Missed Call Text BackBusiness Insights Through Call Recording and Tracking SetupCall Tracking SetupCall Loops and How to Troubleshoot ThemHow to Enable Multiple Users to Receive Inbound CallsHow to Perform a Warm Call TransferHow to Set Up and Use Verified Caller IDHow to Purchase a Phone Number with Required Address and Bundles VerificationTroubleshooting A2P Registration FailuresUnderstanding and Configuring Call RoutingToll Free NumbersManaging and Deleting Twilio NumbersMessaging AnalyticsHow to Enable Call TranscriptionsRestriction HistoryHow to Configure Your Phone NumberHow To Enable Call RecordingHow to Set Up Auto Delete for Call RecordingsHow to Block Spam Calls & Identify Unknown CallersMessaging Ramp Progress CardHow to Transfer an Incoming CallHow to Appeal a Phone SuspensionHow to Create a Call ScriptMessaging Policies For Canadian 10DLC NumbersHow to Set Up a VoIP DeskphoneIdentity Verification for Phone Number PurchasesVoice Calls SettingsWhy doesn’t my Business Name Display after CNAM Registration?What You Need to Know About Texas Mini-TCPA LawHow to Use Call DispositionsHow to Make Outbound Calls Using an Existing Phone Number

Trust Center

A2P Brand and Campaign RegistrationA2P - Completing the Business ProfileUnderstanding Call Marking and How to Avoid It (LC Phone)Trust Center Overview

Custom Fields

How To Add A Custom FieldCustom Fields OverviewHow to Configure Searchable Fields for Objects

Custom Values

How To Use Custom ValuesCustom Values Overview

Manage Scoring

Contact Engagement Score

Domains & URL Redirects

Setting Up Root DomainsURL Redirects OverviewSetting Up Sub-DomainsCreating a Subdomain in NameCheapSet up a Customized 404 Error PageHow to Add Mailgun Records to NamecheapXML SitemapsHow to Manage DomainsHow to Purchase a DomainHow to Complete a Domain Transfer-InHow to Transfer Out a Domain

Integrations

Settings: IntegrationsHow to Integrate FacebookSetting Up Shopify IntegrationTikTok Ads Account IntegrationHow to Integrate GoogleMicrosoft OutlookMapping Facebook Form FieldsGoogle My BusinessHow to Integrate Facebook Pixel with Your ToolsLinkedIn IntegrationFacebook Integration and Lead ManagementTroubleshooting Facebook Lead Ads IntegrationVerifying Synchronization Between Google Calendar and CRMHow to Integrate ZapierHow to Connect Shippo IntegrationHow to Integrate WhatsAppHow to Connect WooCommerce for StoresHow to Sync Products to your Facebook ShopTroubleshooting and Re-authenticating Across Multiple Facebook PagesHow to Set Up ShipStation IntegrationHow to Integrate XeroHow to Connect NotionHow to Connect Google ContactsHow to Connect AirtableHow to Connect ClickUpHow to Integrate Printify for StoresGoogle Ads IntegrationHow to Integrate InstagramHow to Integrate Slack

Private Integrations

How to Create a Private Integration

Tags

TagsHow to Create TagsHow to Create Categories in Tags

Audit Logs

Understanding Audit LogsHow to Restore a Deleted Pipeline

Objects

Audit Logs for Custom ObjectsHow to Bulk Import Custom ObjectsHow to Create an ObjectCustom Object NotesObjects OverviewHow to Set Up Contact-to-Contact AssociationCompany SettingsHow to Create a Smart List for Custom ObjectsHow to Rename Standard ObjectsHow to Set Up Custom Object & Opportunity AssociationsHow to Set Up Company Associations with Custom Objects & OpportunitiesHow to Create an Object Using TemplatesHow to Bulk Delete Custom Objects

WhatsApp

WhatsApp Business Profile ManagementUsing WhatsApp Media TemplatesHow to Create a WhatsApp TemplateWhatsApp Template AnalyticsAppointment Booking WhatsApp FlowHow to Link your WhatsApp Business Account to a Facebook PageHow to Convert WhatsApp Template to a Utility TemplateWhatsApp Messaging Limits & Message LinksWhatsApp CoexistenceHow to Add a Countdown Timer in WhatsApp TemplatesMM Lite for WhatsAppWhatsApp Calling

External Tracking

External Tracking

Preference Management Hub

Preference Management Hub